Resources
Advance Directives
CareManager
- Assessments and Screening Tools in CareManager Video
- CareManager Attachment Naming
- CareManager Basics and Troubleshooting Video
- CareManager Notes and Plan Updates Video
- CareManager Ticket Request Form
- Client Search - Enrolling and Opting Out Candidates Video
- Demographics in CareManager Video
- Entering Consents in CareManager Video
- Entering Eligibility in CareManager Video
- Entering HMLs in CareManager Video
- Entering Plans of Care in CareManager Video
- Entering Problems in CareManager Video
- Entering Programs in CareManager Video
- Entering Social Supports in CareManager Video
- Hallmark Events, Episode Detail and Attachments Video
- HARP General Assessments in CareManager Video
Diligent Search Efforts
Engagement and Enrollment
Forms for Leadership
- Admin Team Point of Contact
- Billing Attestation Form
- CareManager Reports Training 2023
- CRHC Audit Tool
- Employee Change Form - Capital Region
- Employee Change Form - Central Region
- Chart Audit Tool Training Video
- CHC Referral Form
- Member Survey Tool
- New Staff Training Plan
- Policy Training Attestation Form
- Policy Training Sign In Sheet
- Power BI Dashboard Training
- Print Pretty Training Video
- Print Pretty Tool
Health Home Plus
Housing Resources
- Albany CE Agency Contact Index
- Albany CE Intake Form
- Albany CE NY-503 Application
- Albany CE Vacancy Report
- Albany CoC Program Eligibility-Criteria-WL
- Albany County Shelter Reference Guide
- Albany SPOA Access Information
- Albany SPOA and OMH Agencies
- Albany SPOA Application
- Albany SPOA flowchart & Checklist
- Albany SPOA ROI
- Albany-County-Shelter-Reference-Guide
- Capital Region Homeless Assistance System Resource Guide
- MRT Bed Project Host Application
- MRT Bed Project_HOST
- MRT Bed SCAP Housing for Health Application
- Rensselaer CE Application (pdf)
- Rensselaer CE Application (docx)
- Rensselaer CE Housing and Homelssness Documentation
- Rensselaer CE Housing Eligibility
- Rensselaer CE NY512-Chronic Homelessness
- Rensselaer CE-PoliciesProcedures
- Rensselaer CETriageGuide
- Rensselaer Emergency Housing
- Rensselaer Permanent Supportive Housing
- Rensselaer Rapid Rehousing
- Rensselaer SPOA Application
- Rensselaer SPOA MENTAL HEALTH HOUSING
- Rensselaer SPOA Physician's Authorization BLANK
- Rensselaer SPOA Physician's Authorization sampleCR
- Rensselaer SPOA Physician's Authorization sampleTxApt
- Rensselaer SPOA Referral Process-CCII
- Rensselaer SPOA SMI definition
- Rensselaer Co. Homeless Services Directory
- Schenectady CE Application
- Schenectady CE flow-chart
- Schenectady CE Policy and Procedure
- Schenectady CE User Guide
- Schenectady Housing Index and Eligibility
- Schenectady SPOA Application
- Tri County Shelter Addresses
Member Forms and Assessments
- Assessments and Screening Tools
- Intake Assessment
- Comprehensive Assessment
- Member Acknowledgement Form
- CAGE-AID Screening Tool
- C-SSRS Screening Tool
- IA and CES Tool Quick Guide
- MMS Screening Tool
- SDOH Screening Tool
- Sample Care Coordination Activities
- Screening Tool Guidance
- Welcome Letter and Bill of Rights
Policies and Procedures
- A1. Training, Quals, Supervision
- A2. After Hours Emergencies
- B1. Referral & Assignment
- B2. Medicaid & Health Home Eligibility
- B3. Engagement Enrollment
- B4. Health Home Consent
- C1. Health Home Services
- C2. Assessments
- C3. Plan of Care
- C4. Care Notes
- C5. Case Transfers
- C6. Case Closure and Reengagement
- C7. Fair Hearing Procedures
- D1. Care Transitions
- D2. Incidents and Complaints
- D3. Safety
- D4. Member Transport
- D5. Emergencies
- E1. Billing
- E2. HML
- E3. Denied Claims
- F1. HARP HCBS
- F2. AOT
- F4. HH+ SMI
- F5. HH+ HIV
- G1. Safeguarding PHI
- H1. Quality
- I1. MCO Communication
- I2. Case Conferences
- I3. Hixny
- J1. CareManager
- K1. HH Admin
Policy Training
- Module 1, Video 1 - Eligibility, Engagement & Enrollment
- Module 1, Video 2 - Health Home Consent
- Module 2 - Assessments and Plans of Care
- Module 3, Video 1 - Core Services
- Module 3, Video 2 - HML Assessments
- Module 4 Video - CareManager
- Module 5, Video 1 - Incidents and Care Transitions
- Module 5, Video 2 - MCO and Hixny Communications
- Module 6, Video 1 - Case Transfers and Fair Hearings
- Module 6, Video 2 - DSE and Case Closure