Eddy SeniorCare

Helping Seniors Live Safely at Home

As you age and require more assistance and support, Eddy SeniorCare is there for you.

Find out if you qualify for Eddy SeniorCare's comprehensive services, everything from coordinated medical care and transportation to appointments to socializing opportunities with other seniors and lunch!

What We Do / How We Help with Eddy SeniorCare:

• brings a full range of supplies, equipment and help to your home
• provides in-home personal care, nursing, therapy and social work services to help you remain independent
• provides transportation to medical appointments
• gives you "peace of mind" knowing there's a dedicated team to coordinate all your care
• gives you opportunities to make new friends and socialize with other seniors in our day center, where you can also enjoy a healthy, delicious lunch

Eddy SeniorCare is the Capital Region's only Program of All-Inclusive Care for the Elderly (PACE). PACE is a special model of care proven effective at helping older adults with long-term health care needs live safely at home.

Eddy SeniorCare supports seniors at home by bringing together under one roof a wide array of medical care, home health care, therapy, and other support services. In the PACE model of care, each participant's health and support services are managed by a care team that is based at our agency. The team includes a doctor, a registered nurse, therapists, home health aides, day center staff, transportation drivers, nutritionists, social workers, and others. The PACE "one-roof" team model of care improves care coordination and responsiveness.

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Eddy SeniorCare Behavioral Health Program

Behavioral Health Services

To request assistance scheduling behavioral health services and/or transportation to and from appointments, please contact: 

• Office Manager – Medical Records
• Direct phone number: 518-382-3290
• Email: PACENOTICES@sphp.com
• Hours of operation: Monday thru Friday: 8:00am to 4:30pm
• Off hours, weekends and holidays: On call: 518-382-3290 and ask for on call Registered Nurse

What We Offer

• Comprehensive Behavioral Health Services for PACE participants
• Access to In-Network Providers for psychiatry, psychology, therapy, and substance use disorder (SUD)
• Telehealth Options available for convenience and continuity of care
• Cultural & Linguistic Support including interpreter services at no cost

Access Standards

• Initial Appointment: Within 10 business days
• Post-Hospital Discharge: Within 7 calendar days
• Urgent Needs: Immediate escalation for emergencies or urgent behavioral health concerns
• If these timeframes cannot be met with in-network providers, PACE will authorize out-of-network services, at no additional cost to the PACE participant.

How We Help

• Appointment Scheduling & Warm Transfers
• Transportation Coordination (including escorts if needed)
• Language Assistance for non-English speakers and accommodations for hearing/vision impairments

Filing a Complaint or Grievance

Participants or caregivers can file a grievance orally or in writing. Language assistance and accessibility accommodations are available.

Watch and Learn More

Eligibility Area

If you live in any of these zip codes, chances are you can benefit from our programs and services:

Albany County
12047, 12110, 12183, 12189, 12202, 12203, 12204, 12205, 12206, 12207, 12208, 12209, 12210 or 12211

Schenectady County
12008, 12150, 12302, 12303, 12304, 12305, 12306, 12307, 12308, 12309

Rensselaer County
12061, 12144, and portions of 12180 and 12182

Eddy SeniorCare Referral Form